Frequently Asked Questions
Everything you need to know about your Dorsey experience.
How should I care for my Dorsey jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch to prevent scratching and oxidation.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that custom orders and final sale items are non-returnable.
When will my order ship?
Standard orders typically process within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What materials do you use in your collections?
Dorsey specializes in high-quality lab-grown gemstones and crystals set in precious metals including sterling silver and 14k gold plating.
Can I change or cancel my order after it is placed?
Because we aim to process orders quickly, we can only accommodate changes or cancellations within one hour of order placement.